Senior Consultant - Networking & Security

What Triangle do?

Triangle Computer Services provides integrated solutions for the datacentre and extends out to the user base with desktop and mobility solutions. We have partnered with industry leaders like IBM, VMware and Check Point to deliver best-of-breed solutions that integrate well and that meet customer specific requirements. Our solutions include support and managed services offerings particularly around optimising, managing and securing mission critical infrastructures and workloads.

Role summary

This is a varied role that requires some technical design ability in standard networking and security technologies with extensive 3rd level support and environment management experience.

The role is part of a skilled project team in an enterprise customer environment providing remote technical support and project services on behalf of Triangle.

You must be able to demonstrate an excellent understanding and knowledge of core physical and virtual networking infrastructure and have engaged with enterprise customers to design, implement and support solutions based on the customer’s specific use case and requirements.

The Senior Consultant will work closely with Triangle Architects and the client and be able to take ownership of complex solutions and take them to completion with minimal supervision or review. The candidate must also be able to take ownership of complex issues and maintain customer satisfaction.

Job Title: Senior Consultant - Networking & Security

Department: Services

Reports to: Professional Services Manager

Role responsibilities:

• Act as senior technical support for multiple customer environments across managed service and project engagements
• Effectively deal with high priority and escalated customer technical issues. Follow and engage with standard incident, problem and change management processes to meet defined service level agreements including root cause analysis of critical incidents
• Escalate issues appropriately internally within Triangle or to relevant vendor while remaining within service levels
• Pro-actively search out potential issues in the environment and resolve them before they become a problem
• Systems management design activities, including s/w level reviews for patching and
  upgrades, capacity management and performance management activities
• Enterprise level systems management and monitoring experience
• Act as reliable technical design resource for client project requests and new opportunities
• Creation and review of customer technical proposals, including high-level design and estimates that meet customer’s needs
• Creation and review of Solution Specifications
• Installation and delivery of solutions on customer site
• Create and own full project and solution technical documentation to Triangle and customer standards
• Have excellent oral and written communication skills for effective dialogue with customers, colleagues and superiors

Role specific requirements

The position requires deep technical knowledge along with strong communication skills. You will be able to lead with hands-on skills from requirements gathering and design to deployment and operational readiness for ongoing environment management. You should have experience and understanding of physical as well as virtual networks, be proficient in Check Point firewalling and load balancing technologies. Experience is required in three or more of the following:

• Network (Cisco Nexus and/or Dell HCI) - 4+ years’ experience required, CCNA certification minimum, CCNP highly desirable
• Check Point Firewalls - 4+ years of either required, CCSA certification minimum, CCSE highly desirable
• Experience of design and deployment of Check Point certificate based authentication
• Experience using Check Point inspect constructs for monitoring and troubleshooting
• Experience using Check Point policy inline layers
• F5 Load Balancer / WAF - 4+ years of either required
• Understanding of NSX-T overlay networking such as logical routing and switching and NSX-T load balancing and services desirable
• Understanding of vSphere layer two networking in a HCI environment highly desirable

An understanding of the complementary elements of Hyper-Converged infrastructure is preferable as you will be working alongside consultants to build and migrate to HCI solutions, as well as troubleshooting existing implementations.

You must also have:

• Technical design ability
• Strong expertise in the implementation and configuration of networking and security solutions, both physical and virtual
• Design and Implementation of High Availability Solutions required
• Cloud management tools experience highly desirable
• ITIL Foundation Certified highly desirable
• Linux experience desirable
• Scripting skills for system administration purposes highly desirable
• Full driving license

Triangle Core Competencies

• Customer Service – Focus on delivering a high quality of service to customers
• Demonstrate excellent communication skills right throughout the Company
• Creating team success as a member and participate in knowledge sharing
• Maintain Company values and vision of the business
• Be an ambassador for the Company at all times