VMware Senior Consultant - SDDC

This is a varied role that requires technical design ability and strong senior level support and management experience in VMware SDDC and associated technologies.

This role is part of a dedicated support role in a 24x7 managed service environment providing remote support and maintenance to multiple client environments on behalf of Triangle.

You must be able to demonstrate an excellent understanding and knowledge of the VMware core infrastructure SDDC technologies and have engaged with enterprise customers to design, implement and support solutions based on the customer’s specific use case and requirements.

The VMware Senior Consultant will work closely with Triangle Architects and the client and be able to take ownership of complex solutions and take them to completion with minimal supervision or review. The candidate must also be able to take ownership of complex issues, service requests and requests for change to ensure SLAs are met and to maintain customer satisfaction.

Responsibilities

• Act as senior technical support for multiple customer environments across managed service and project engagements.
• Effectively deal with high priority and escalated customer technical issues.
• Follow and engage with standard incident, problem and change management processes to meet defined service level agreements including root cause analysis of critical incidents.
• Escalate issues appropriately internally within Triangle or to relevant vendor while remaining within service levels
• Pro-actively search out potential issues in the environment and resolve them before they become a problem.
• Systems management design activities, including s/w level reviews for patching and upgrades
• Capacity management and performance management tracking and reporting activities
• Enterprise level systems management and monitoring experience
• Act as reliable technical design resource for client engagements and new opportunities
• Creation and review of customer technical proposals, including high-level design and estimates that meet customer’s needs
• Creation of Solution Specifications and Low-Level Design documents
• Installation and delivery of solutions on customer site
• Create and own full project and solution technical documentation to Triangle and customer standards
• Have excellent oral and written communication skills

Role specific requirements

The position requires deep technical knowledge along with strong communication skills. You will be able to lead with hands-on skills from requirements gathering and design to deployment, operational readiness and ongoing environment management.

You must be VCP and/or VCAP certified and have experience in three or more of the following products:

• VMware Cloud Foundation (VCF)
• vSphere
• Site Recovery Manager (SRM)
• vSAN
• Horizon
• Workspace ONE
• NSX
• vCloud Director (vCD)

• 4+ years of experience of Data Storage and Management: FC and iSCSI SAN implementation experience required, design experience highly desirable
• 3+ years of Veeam and/or other Back Up Solutions Experience
• Strong technical design ability and expertise in the implementation and configuration of Virtual & physical infrastructure solutions essential.
• Experience of capacity planning and sizing methodologies
• Design and Implementation of High Availability Solutions required
• Cloud management tools experience highly desirable
• ITIL Foundation Certified highly desirable
• Security experience desirable.
• Linux experience desirable
• Scripting skills for system administration purposes
• Full driving license

Triangle Core Competencies

• Customer Service – Focus on delivering a high quality of service to customers
• Demonstrate excellent communication skills right throughout the Company
• Creating team success as a member and participate in knowledge sharing
• Maintain Company values and vision of the business
• Be an ambassador for the Company at all times